NeuronTalk is committed to being accountable for how user data is handled. This report discloses the requests we have received to disclose user data or to remove content, and how we responded to them, to the extent permitted by law. It is published in line with Section 5 of our Privacy Policy.

1. Summary (as of 23 October 2026)

Data disclosure requests

Government content removal requests

2. Breakdown by Request Type

Under our Privacy Policy, we only respond to data requests that are issued under a valid legal process from a court of competent jurisdiction in Singapore.

3. What We Count

• Counted: requests to disclose user data, and government requests to remove content (such as public posts on Pulse Plaza), received through NeuronSupport@proton.me.
• Not counted: general user inquiries, support questions, feedback, and content reports from individual users. These are handled separately and are not included in this report.

4. Data We Hold

This is the user data we hold, and therefore the data that a request could concern:

• Account information: username, nickname, password, and recovery key. The password and recovery key are stored only as bcrypt hashes; we cannot view or recover your original password.
• Synapse: private and group messages (stored in encrypted form), group invite codes, the number of reports filed against groups or messages, and which accounts have been blocked by other users.
• Message Capsule: email subjects and bodies (stored in encrypted form), and the email addresses of senders and recipients, either of which may be an external address.
• Pulse Plaza: public posts and interactions such as likes.
• Device and activity data: the operating system and browser used to log in (not the device model), the time of activities such as sending messages, posting, and sending email, and IP addresses logged temporarily for security and operational purposes.

Synapse and Message Capsule do not currently offer end-to-end encryption (E2EE), so the content of messages and emails is technically accessible to authorized server administrators.

We do not hold phone numbers, external registration email addresses, or legal identities.

5. Where Your Data Is Hosted

Our application servers are hosted on a third-party cloud platform in Singapore. Our database is hosted by a third-party database provider on cloud infrastructure in Tokyo, Japan. Emails sent to or from external addresses are relayed through a third-party email delivery service. Our data practices remain governed by Singapore law.

6. How We Respond to Requests

• All requests relating to the disclosure of user data or the removal of content are collected through NeuronSupport@proton.me.
• We only respond to data requests issued under a valid legal process from a court of competent jurisdiction in Singapore.
• We review every request for legal validity and scope. We reject requests that are invalid or overbroad, and where we comply, we disclose or remove only what the request lawfully requires.

7. User Notification

Our policy is to notify the affected user, where legally permitted, before disclosing their data or removing their content, so that they have an opportunity to respond or seek legal advice. Our in-app notification feature is still under development and no notification channel is currently available, so we cannot yet notify users directly; we will do so as soon as the feature is available. We may delay or withhold notification only in the following cases:

• We are prohibited from notifying the user by law or by court order. We will notify the user once the restriction is lifted or expires.
• There is an emergency involving a risk of death or serious physical harm, or a risk to a child's safety. We will notify the user once the emergency has passed, where it is safe and lawful to do so.

8. Update Schedule

Because the Service is currently small in scale, this report is updated once a year, at the beginning of each year. The next update is scheduled for early 2027.